The customer is one of the largest privately owned liquid/solid waste treatment and disposal service provider in the UAE. It specializes in hazardous and non-hazardous waste collection, transportation, treatment and disposal of both liquid and solid waste materials.
The company’s Operation department has around 80 drivers catering services to customers. The admin office does the activity of creating tasks in a standalone system and after the driver performs the task on-field and hands over the confirmation back, task is marked completed. It involves lot of manual effort in terms of gathering information from drivers and co-ordinating. Also, it is difficult for the admin to check driver’s availability based on the task allocation done.
Further, on completion of task in standalone system, details are provided to Finance department in terms of physical DO copy to register a Shipment/DO in the accounting software. Based on all the DO’s created finance department creates Invoice at month end. Due to large quantum of invoices to create, much of the effort goes into selecting the DO’s based on which Invoice need to create.
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